Refund policy

At our online coffee company, we prioritize quality and customer satisfaction. Please review our refund policy below:

All Sales Are Final: Due to the nature of food products, we do not accept returns or issue refunds for opened or consumed coffee.

Defective Packages: Refunds are only available if the product arrives damaged or defective. 

To Start a Return:Please contact us at cafedehautniveau@gmail.com. 

Claim Process:To request a refund for a defective package, please contact us via email within 3 days of delivery. Your request must include clear pictures and/or videos showing the defect.

Review and Refund:Once we review the evidence and a refund is substantiated, it will be processed accordingly. We will notify you once we’ve received and inspected your return, and inform you whether the refund has been approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

Repeated Refund Requests: We will monitor repeated refund requests from the same subscribers. Multiple refunds without valid reasons may result in refunds not being honored pending an investigation.

Follow-up:If more than 15 business days have passed since we approved your return, please contact us at cafedehautniveau@gmail.com. 

Thank you for understanding our policies. If you have any questions, please contact our customer service team.